Marlon Philip
About Marlon Philip
Marlon Philip is a Manager of Renewals at Calabrio, Inc., with over 15 years of experience in account management within the IT Solutions and SaaS sectors. He has held various roles in notable companies, including Lancope, PagerDuty, and Netwrix Corporation, and possesses a strong technical skill set in various software applications.
Work at Calabrio
Marlon Philip currently holds the position of Manager, Renewals at Calabrio, Inc. He has been with the company since 2023, working remotely. In this role, he is responsible for managing client renewals and ensuring customer satisfaction. His expertise in account management and renewals contributes to the company's growth and client retention strategies.
Previous Experience
Before joining Calabrio, Marlon Philip accumulated extensive experience in various roles across the IT Solutions and SaaS industries. He served as Client Relations Manager at Lancope from 2010 to 2013, and as Manager of Customer Renewals at Netwrix Corporation from 2013 to 2020. Additionally, he worked as Sr. Renewals Manager at PagerDuty for five months in 2021 and as Team Lead, Customer Success at Lepide from 2021 to 2022.
Education and Expertise
Marlon Philip earned a Bachelor’s degree in Management from Georgia State University - J. Mack Robinson College of Business. He possesses over 15 years of expertise in managing account portfolios, with a strong focus on renewals and customer relations. His technical skills include proficiency in Salesforce, Oracle, Siebel, Documentum, SQL, HTML, Business Objects, WebEx, and Tableau.
Achievements in Client Relations
Marlon Philip is recognized for his contributions in anticipating clients' needs and fostering lasting relationships. His ability to centralize renewals through accurate forecasting and analysis of churn has minimized risks for the companies he has worked with. He has a proven track record of enhancing client loyalty and driving business growth.
Background in Operations
Marlon Philip has a diverse background that includes experience as an Operations Specialist for Regional Accounts at BMC Software and as a Client Manager at Iron Mountain from 2007 to 2010. He also worked as a Client Support Specialist at Choice Point, which further developed his skills in customer engagement and support.