Marty Seutter
About Marty Seutter
Marty Seutter is a CSS Escalation Engineer at Calabrio, Inc., where he has worked since 2017. He holds a Bachelor's degree in Information Systems Security and has extensive experience in workforce optimization products and technical support.
Work at Calabrio
Marty Seutter has been employed at Calabrio, Inc. as a CSS Escalation Engineer since 2017. In this role, he is responsible for managing customer technical issues and ensuring timely resolution or escalation using Salesforce for case management. He has extensive experience with workforce optimization products, including Call Recording, Quality Management, and Speech Analytic features. Additionally, he identifies and prioritizes widespread application issues and collaborates with the Product team to enhance the customer experience.
Education and Expertise
Marty Seutter studied at ITT Technical Institute, where he earned a Bachelor’s degree in Information Systems Security from 2008 to 2010. He also completed an Associate degree in Computer Network Systems at the same institution from 2006 to 2008. Prior to his technical education, he graduated from Minnetonka High School with a diploma in 2006. His educational background provides a strong foundation for his expertise in technical support and network systems.
Background
Marty Seutter has a diverse professional background in technical support and engineering. Before joining Calabrio, he worked at Avtex Solutions, LLC as a TAC Engineer for nine months in 2017. He also held positions at Spok as a Technical Support Analyst for three months in 2016 and at Dell as a Networking Enterprise Sr. Analyst for seven months in 2013. Additionally, he worked at Arrow Electronics as a Technical Engineer for two years from 2014 to 2016.
Technical Skills and Tools
Marty Seutter possesses extensive technical skills, particularly in diagnosing network issues. He utilizes tools such as Wireshark, Telnet, Traceroute, and Ping to troubleshoot and resolve technical problems. His role at Calabrio also involves training new onboarding engineers, enhancing their technical knowledge and support methodologies, which reflects his commitment to professional development within the technical support field.