Mary Bus. Mgmt Rogers
About Mary Bus. Mgmt Rogers
Mary Bus. Mgmt Rogers is a Contact Center Speech Analyst at Calabrio, Inc. with nearly 20 years of experience in contact center operations, specializing in Customer Experience and Voice of Customer Analytics.
Work at Calabrio
Mary Bus has been employed at Calabrio, Inc. as a Contact Center Speech Analyst since 2016. In this role, she focuses on speech analytics and customer experience within the contact center environment. Her expertise contributes to enhancing operational efficiency and improving customer interactions. Mary has accumulated eight years of experience at Calabrio, working from the company's Minneapolis, Minnesota location.
Previous Experience at 3M Health Care
Mary Bus worked at 3M Health Care for a total of 10 years, holding various positions. She served as a Ccom Operations Lead, focusing on Customer Experience and Speech Analytics from 2005 to 2015. Additionally, she was part of the Human Resources Operations Team, where she held the role of Operations Team Lead and International Service Center Project Lead from 2005 to 2012. Her extensive tenure at 3M Health Care allowed her to develop significant expertise in contact center operations.
Education and Expertise
Mary Bus studied Business Management at Cardinal Stritch University, earning her Bachelor's degree from 2010 to 2012. She also attended Century College, where she achieved an Associate's degree in Business Management from 1986 to 2003. Additionally, she studied Management at 916 Vo-Tech from 1983 to 1985. Mary holds the Contact Center Operations Manager (CCOM) certification, which underscores her qualifications in the field.
Background in Contact Center Operations
Mary Bus has nearly 20 years of experience in contact center operations, with a focus on Customer Experience and Voice of Customer (VOC) Analytics. Her career includes roles such as Office Manager Accounts Underwriting at Quantum Merchant Services and Customer Response Center Operations Supervisor at State Farm. Mary has a strong background in facilitating change management across various organizational verticals, which enhances her ability to derive insights from big data.