Maurice Yang
About Maurice Yang
Maurice Yang is a Technical Support Engineer with over 15 years of experience in software and hardware support. He has worked for notable companies including Cognyte and Intel Security, and currently serves at Calabrio, Inc.
Work at Calabrio
Maurice Yang has been employed at Calabrio, Inc. as a Technical Support Engineer since 2021. In this role, he provides technical assistance and support to customers, ensuring effective use of Calabrio's software solutions. His responsibilities include troubleshooting issues, guiding users through technical problems, and collaborating with other teams to enhance customer satisfaction. His tenure at Calabrio reflects his ongoing commitment to delivering quality customer service in the technology sector.
Previous Experience at Cognyte
Prior to joining Calabrio, Maurice Yang worked at Cognyte as a Senior Technical Support Representative from 2019 to 2021. Based in Denver, Colorado, he focused on providing advanced technical support to clients, resolving complex issues, and maintaining high levels of customer satisfaction. His experience at Cognyte contributed to his extensive knowledge in technical support and customer service.
Experience at Intel Security
Maurice Yang served as a Technical Support Engineer at Intel Security from 2010 to 2017. During his seven-year tenure, he was responsible for addressing customer inquiries, troubleshooting software and hardware issues, and ensuring the effective operation of security solutions. This role further developed his skills in technical support and customer engagement.
Education and Expertise
Maurice Yang studied at the Community College of Aurora, where he earned an Associate's degree in Information Technology from 1997 to 1999. His educational background laid the foundation for his career in technical support, equipping him with essential knowledge in both software and hardware systems. With over 15 years of experience in the tech industry, he has developed a strong expertise in customer service and problem-solving.
Technical Support Experience
With over a decade of experience in technical support roles, Maurice Yang has demonstrated a strong commitment to customer service and problem-solving. He has worked across various companies in the United States and internationally, gaining a comprehensive understanding of both software and hardware support. His extensive experience highlights his ability to address diverse technical challenges and support customer needs effectively.