Michael Alvarado
About Michael Alvarado
Michael Alvarado serves as the Senior Manager of Customer Success at Calabrio, Inc. since 2023, bringing extensive experience in client success and renewals from previous roles at Brightly and Social Solutions.
Work at Calabrio
Michael Alvarado has been serving as the Senior Manager of Customer Success at Calabrio, Inc. since 2023. His role is based in the Austin, Texas Metropolitan Area. In this position, he focuses on enhancing customer satisfaction and ensuring successful client engagements. Alvarado's experience in customer success management positions him to effectively lead initiatives that improve client relationships and retention.
Previous Experience in Customer Success
Prior to joining Calabrio, Alvarado worked at Brightly as Manager of Client Success from 2021 to 2023. During his tenure, he improved the High Velocity CSA team's average case closure time significantly. He also held various roles at Social Solutions, including Director of Client Success and Manager of Client Success, where he expanded the client success department and increased retention rates.
Education and Expertise
Michael Alvarado studied at The University of Texas at Austin, where he completed a Certificate in Full Stack Web Development from 2022 to 2023. He also earned a Bachelor of Science in Computer Science from Texas State University from 2014 to 2016. Additionally, he obtained an Associate of Science in General Studies Applied Science from Austin Community College, completing his studies from 2008 to 2014.
Achievements in Client Success Management
Throughout his career, Alvarado has achieved notable improvements in client success metrics. At Brightly, he led the implementation of ChurnZero software to enhance team efficiency. While at Social Solutions, he expanded the client success department from 3 to 14 team members and increased gross retention rates from 85% to 91%. He also boosted the percentage of clients on multi-year contracts from 17% to 85%.
Career Progression
Michael Alvarado's career began at Innovative Aftermarket Systems, where he held various roles, including Dealer Billing Specialist and QC Analyst. He transitioned to Accruent as a Renewals Representative and later as a Renewals Specialist. His journey in customer success continued at Social Solutions, where he held multiple positions, culminating in a leadership role as Director of Client Success before moving to Brightly and then Calabrio.