Monica Gomez
About Monica Gomez
Monica Gomez is a Senior Territory Sales Manager at Calabrio, Inc., with extensive experience in customer experience management and process transformation. She has held various roles at Cisco Networking Academy and Inlea Holdings, focusing on education and business development across multiple regions.
Work at Calabrio
Monica Gomez currently serves as a Senior Territory Sales Manager at Calabrio, Inc., a position she has held since 2022. She is based in Barcelona, Catalonia, Spain. In her role, she focuses on enhancing customer experience management and process evaluation. Her experience in sales management and customer relations contributes to her effectiveness in this position.
Previous Experience at Cisco Networking Academy
Monica Gomez has extensive experience with Cisco Networking Academy, where she held multiple roles. From 2017 to 2020, she worked as the CSR Manager for the US/Canada, Latin America, and Caribbean regions. Prior to that, she served as the CSR Manager for the US, focusing on Florida, Tennessee, Alabama, and Mississippi, from 2020 to 2021. Additionally, she was involved as a Business Development Manager and Project Engagement Manager from 2021 to 2022.
Educational Background
Monica Gomez has a diverse educational background. She studied at Abat Oliba, where she completed BUP & COU from 1982 to 1986. She pursued further studies in Biology at U.A.B. Universidad Autónoma de Barcelona from 1986 to 1988. Additionally, she earned a Postgraduate Diploma in Business from Universidad de Barcelona in 2004-2005. She also studied Business, Marketing, and Public Relations at ESERP from 1990 to 1993.
Specializations and Focus Areas
Monica Gomez specializes in customer experience management and process evaluation and transformation. She emphasizes the integration of education, communications, marketing, public relations, and information technologies to enhance business processes. Her advocacy for a feedback-driven approach aims to differentiate her organization in the workforce optimization and workforce engagement industry.
Career Progression and Roles
Monica Gomez has held various roles throughout her career, including Project Manager at Telecon and Account Manager at Dominion Tecnologias. She also worked as a Strategy Consultant and Business Unit Manager at Altran. Her experience spans across educational project management, customer relations, and sales management, showcasing her versatility in the business landscape.