Nicole Erickson
About Nicole Erickson
Nicole Erickson is an Associate Technical Support Engineer at Calabrio, Inc., where she has worked since 2022. She has a background in technical support and research, having held various positions at Mississippi State University from 2011 to 2020.
Work at Calabrio
Nicole Erickson has been employed at Calabrio, Inc. as an Associate Technical Support Engineer since 2022. In this role, she provides technical support and assistance to clients, ensuring the effective use of Calabrio's software solutions. Her responsibilities include troubleshooting issues, guiding users through technical processes, and collaborating with other teams to enhance customer satisfaction.
Previous Experience at Mississippi State University
Nicole Erickson has extensive experience at Mississippi State University, where she held multiple positions. She worked as an ITS Call Center Representative for six months in 2016, providing support to users. From 2016 to 2020, she served as an ITS Service Desk Specialist I, assisting with various IT-related inquiries. Additionally, she was a Help Desk Graduate Assistant from 2012 to 2016 and worked as a Lab Research Assistant for four months in 2011. Her roles contributed to her technical expertise and customer service skills.
Education and Expertise
Nicole Erickson earned a Bachelor of Arts in Anthropology from Mississippi State University, completing her studies from 2007 to 2011. Her educational background has provided her with a unique perspective and analytical skills that she applies in her technical support role. Her experience in various IT positions has further developed her technical knowledge and problem-solving abilities.
Technical Support Skills
In her role as an Associate Technical Support Engineer, Nicole Erickson utilizes a range of technical support skills. These include troubleshooting software issues, providing user guidance, and effectively communicating technical information to non-technical users. Her background in IT support roles at Mississippi State University has equipped her with the necessary skills to address diverse customer needs.