Nicole Price
About Nicole Price
Nicole Price is a Product Manager specializing in Analytics and Performance Coaching at Calabrio, Inc., where she has worked since 2023. With a background in customer experience and product strategy, she has held various roles at notable companies such as eBay Marketplaces and Radial Inc., and is passionate about supporting women's development in the workplace.
Work at Calabrio
Nicole Price currently serves as a Product Manager for Analytics and Performance Coaching at Calabrio, Inc., a position she has held since 2023. Prior to this role, she worked as an Interim Director of Product - QM and Analytics for four months in 2023. Additionally, she was a Principal Strategic Consultant at Calabrio from 2022 to 2023 and served on the Analytics and Reporting Advisory Board from 2018 to 2021. In her current role, she focuses on enhancing customer service through analytics and performance coaching.
Previous Experience at eBay Marketplaces
Nicole Price has extensive experience at eBay Marketplaces, where she held multiple roles from 2011 to 2015. She worked as a Trust and Safety analyst for one year and then transitioned to a Customer Experience Coach for two years. In 2014, she became a Coach Analyst, contributing to the development of coaching strategies. During her tenure, she also led the eBay Lean In program for non-exempt employees, focusing on employee engagement and support.
Background in Customer Experience Management
Nicole Price worked as a Customer Experience Manager at Radial Inc. from 2015 to 2021. In this role, she focused on improving customer interactions and satisfaction. Her experience in customer experience management has informed her approach to product management, emphasizing the importance of understanding customer needs and feedback.
Education and Expertise
Nicole Price earned a Bachelor of Science (B.S.) in Sports Medicine from Butler University, where she studied from 1998 to 2002. Her educational background, combined with her professional experience, has equipped her with a strong foundation in analytics and performance coaching. She utilizes Lean/Six Sigma methodology and advanced analytics technology to drive improvements in customer service.
Professional Focus and Interests
Nicole Price is passionate about supporting the development of women in the workplace and engages in thought leadership within her industry. She identifies with the Jungian archetype of 'Magician,' reflecting her innovative approach to problem-solving. Nicole tracks product analytics, including adoption and retention, to measure success and iterates based on customer feedback, demonstrating her commitment to data-driven decision-making.