Nitin Singhal
About Nitin Singhal
Nitin Singhal is the Senior Vice President of Virtual Agent Operations at Calabrio, Inc., where he has worked since 2024. He has a strong background in technology and operations, with previous roles at Wysdom and CIBC, and expertise in M&A transactions and agile methodologies.
Current Role at Calabrio
Nitin Singhal serves as the Senior Vice President of Virtual Agent Operations at Calabrio, Inc. since 2024. In this role, he oversees operations related to virtual agents, focusing on enhancing customer engagement and operational efficiency. His leadership is pivotal in driving the company's strategic initiatives in the virtual agent space.
Experience at Wysdom
Singhal has been the Chief Operating Officer at Wysdom, a Calabrio Company, since 2018. His tenure at Wysdom has been marked by significant contributions to the company's operational strategies and service delivery. He has leveraged his extensive experience to enhance the company's offerings and improve customer satisfaction.
Previous Positions and Roles
Before his current roles, Singhal worked at Nuvation Labs Corporation as an Enterprise Architect/Technical Lead for one month in 1999. He also held the position of Lead Developer at CIBC for one month in 1998. These early roles provided him with foundational experience in software development and technical leadership.
Educational Background
Nitin Singhal studied at M.M. Robinsons from 1992 to 1996, completing his secondary education. He then attended the University of Waterloo from 1996 to 2001, where he earned a Bachelor of Mathematics (BMATH) with a focus on Computer Science. His educational background laid the groundwork for his career in technology and operations.
Professional Achievements
Singhal possesses extensive experience in mergers and acquisitions, having executed two large-scale transactions. He has successfully launched a multi-tenant SaaS platform for real-time billing tailored for Mobile Virtual Network Operators (MVNOs). His work in implementing telecom-grade solutions has achieved 99.999% availability, showcasing his commitment to quality and reliability.