Palak Nimesh
About Palak Nimesh
Palak Nimesh is an Implementation Engineer with extensive experience in software engineering and integration systems. Currently employed at Calabrio, Inc. in Dubai, he specializes in integrating workforce management and quality management systems with various CTI platforms.
Work at Calabrio
Palak Nimesh has been employed at Calabrio, Inc. as an Implementation Engineer since 2019. In this role, Nimesh specializes in setting up integrations between workforce management and quality management systems with various CTI platforms. Nimesh's work involves deploying integration applications using Kubernetes and Docker containers, enhancing the efficiency of cloud contact center operations.
Previous Experience in Software Engineering
Prior to joining Calabrio, Nimesh held several positions in software engineering. Nimesh worked at Vocalcom as a Senior Software Engineer from 2017 to 2019, and at Bin Butti International Holdings as a Software Engineer from 2015 to 2017. Nimesh also gained experience at Etisalat UAE as a Software Engineer from 2013 to 2014 and at Deep Technologies as a Senior ASP.NET web developer from 2012 to 2013. Nimesh's early career included a role as an ASP.NET web developer at SPIKYARC from 2011 to 2012.
Education and Expertise
Palak Nimesh earned a Bachelor of Engineering (B.E.) in Computer Engineering from South Gujarat University, studying from 2008 to 2011. Nimesh has developed expertise in integrating workforce management systems with CTI platforms such as Cisco, Avaya, Genesys, Amazon Connect, Five9, and 8x8. Nimesh also acts as a subject matter expert on Amazon Connect integrations for cloud contact centers.
Technical Skills and Specializations
Nimesh specializes in developing and customizing integrations using Microsoft technologies, including C#, SQL, and Azure. Nimesh is involved in creating solutions for workforce management integration with multiple AWS services, such as Kinesis Stream, Firehose, Parameter Store, Lambda development, and S3 bucket. Nimesh deploys applications using modern containerization technologies like Kubernetes and Docker.