Paul Stemp
About Paul Stemp
Paul Stemp serves as the Manager of Customer Success International at Calabrio, Inc., where he has worked since 2021. He has extensive experience in customer success management, having previously held roles at Genesys and Calabrio, and is responsible for retaining a significant customer base with substantial annual revenue.
Current Role at Calabrio
Paul Stemp currently serves as the Manager of Customer Success International at Calabrio, Inc., a position he has held since 2021. In this role, he is responsible for overseeing customer success initiatives across international markets. He leads a team of Customer Success Managers across the EMEA, APAC, and LATAM regions, focusing on customer retention and satisfaction.
Previous Experience at Genesys
Before joining Calabrio, Paul Stemp worked at Genesys from 2011 to 2020. His roles included Subject Matter Expert for Salesforce, Customer Success Manager for the EMEA region, and Renewals People Manager. During his tenure, he contributed to customer engagement strategies and managed renewal processes, enhancing customer relationships and retention.
Customer Success Management Expertise
Throughout his career, Paul has demonstrated expertise in customer success management. He has designed and implemented customer engagement plans utilizing the Meddpicc methodology, which focuses on understanding customer needs and driving successful outcomes. His experience includes managing a significant portfolio of customers, ensuring their ongoing satisfaction and loyalty.
Educational Background
Paul Stemp completed his education at Fernhill Comprehensive, where he achieved 8 GCSEs with grades ranging from A to C. This foundational education provided him with essential skills that have supported his career in customer success and management.
Career History at Origen Financial Services
Prior to his roles at Genesys and Calabrio, Paul worked as a Contact Centre Manager at Origen Financial Services from 2005 to 2009. In this position, he was responsible for overseeing contact center operations, contributing to the development of customer service strategies.