Peter Karlisch
About Peter Karlisch
Peter Karlisch is a Systems Engineer Level II in Support Services with extensive experience in diagnosing networking issues and maintaining quality management software. He has worked at Calabrio, Inc. since 2014 and previously held a technical support role at ABILITY Network.
Work at Calabrio
Peter Karlisch has been employed at Calabrio, Inc. as a Systems Engineer Level II in Support Services since 2014. He has accumulated ten years of experience in this role, contributing to the Greater Minneapolis-St. Paul Area. His responsibilities include troubleshooting technical issues, particularly those related to Microsoft SQL database maintenance and Microsoft Server. He also coordinates with end users and IT professionals to resolve high severity issues, ensuring effective collaboration and communication.
Previous Experience at ABILITY Network
Prior to his role at Calabrio, Peter Karlisch worked at ABILITY Network as a Technical Support Specialist III - Escalations for Strategic Partner/Vendor Accounts from 2011 to 2014. During his three years at the company, he was based in Minneapolis, MN. His role involved managing escalated support issues and providing technical assistance to strategic partners and vendors.
Education and Expertise
Peter Karlisch earned a Bachelor of Science (B.S.) degree in Behavioral Sciences from the University of Wisconsin-Superior, where he studied from 2005 to 2008. His educational background complements his technical expertise, which includes diagnosing networking issues using tools such as Wireshark, Telnet, Traceroute, and Ping. He is also experienced in maintaining and supporting Cisco branded and proprietary quality management software.
Technical Skills and Proficiencies
Peter Karlisch possesses a range of technical skills relevant to his role as a Systems Engineer. He is proficient in troubleshooting technical issues related to Microsoft SQL database maintenance and Microsoft Server. Additionally, he has expertise in diagnosing call recording issues through Webex remote meetings. His ability to effectively coordinate and collaborate with end users and IT professionals is a key aspect of his work.