Petra Dohlk
About Petra Dohlk
Petra Dohlk is a Product Engineer currently employed at Teleopti, where she has worked since 2016. She previously held various positions at Ageris Kontaktcenter Ab, including Team Leader and Wfm Planner, contributing to her extensive experience in engineering and support roles.
Current Role at Teleopti
Petra Dohlk currently serves as a 2nd Line Engineer at Teleopti, a position she has held since 2016. In this role, she is responsible for providing advanced technical support and solutions to clients. Her work involves troubleshooting complex issues and ensuring the optimal performance of Teleopti's products. Based in Stockholm, she has contributed to the company's commitment to delivering high-quality service and support.
Previous Experience at Ageris Kontaktcenter Ab
Before joining Teleopti, Petra Dohlk worked at Ageris Kontaktcenter Ab in various roles. She began her tenure there as a Kundtjänstmedarbetare from 2009 to 2010, where she provided customer service support. She then advanced to the position of Team Leader from 2010 to 2013, overseeing team operations and performance. Following this, she served as a WFM Planner from 2013 to 2016, focusing on workforce management strategies to enhance operational efficiency.
Background in Support Engineering
Petra Dohlk has a background as a Senior Support Engineer in Stockholm, Sweden. This role involved providing technical assistance and support to clients, ensuring that their issues were resolved efficiently. Her experience in support engineering has equipped her with the skills necessary to address complex technical challenges and improve customer satisfaction.
Career Progression in Customer Service and Engineering
Petra Dohlk's career reflects a steady progression from customer service roles to technical engineering positions. Starting as a Kundtjänstmedarbetare, she developed foundational skills in customer interaction. Her subsequent roles as Team Leader and WFM Planner at Ageris Kontaktcenter Ab allowed her to gain leadership experience and expertise in workforce management, paving the way for her current engineering role at Teleopti.