Preston Garrison
About Preston Garrison
Preston Garrison is a Customer Success Manager at Calabrio, Inc., where he has worked since 2022. He has a background in Computer Science from the College of Coastal Georgia and previously held various roles at Radial Inc., including Quality Manager and Data Analyst.
Work at Calabrio
Preston Garrison has been serving as a Customer Success Manager at Calabrio, Inc. since 2022. In this role, he conducts quarterly business reviews to identify upsell opportunities and usage gaps for clients utilizing the Calabrio One Software Suite. He collaborates closely with the sales team to drive upsell opportunities across multiple clients. Additionally, he manages the escalation and resolution of customer cases to ensure satisfaction.
Education and Expertise
Preston Garrison studied at the College of Coastal Georgia, where he achieved a degree in Computer Science. This educational background provides him with a strong foundation in technology and analytical skills, which he applies in his current role at Calabrio.
Background
Before joining Calabrio, Preston Garrison worked at Radial Inc. in various roles. He served as a Quality Manager from 2021 to 2022, where he focused on maintaining service quality. Prior to that, he was a Data Analyst from 2017 to 2021, and he started his career at Radial as a Customer Service Representative from 2011 to 2017.
Professional Experience at Radial Inc.
Preston Garrison's tenure at Radial Inc. included three distinct roles. He began as a Customer Service Representative, where he gained foundational experience in customer interaction. He then transitioned to a Data Analyst role, focusing on data-driven decision-making for four years. His final position at Radial was as a Quality Manager, where he oversaw quality assurance processes for one year.