Rachel Rittenhouse
About Rachel Rittenhouse
Rachel Rittenhouse is a Sales Director at Calabrio, Inc., specializing in enhancing customer and agent experiences through advanced analytics. She has over two decades of experience in various roles within the technology and customer service sectors.
Work at Calabrio
Rachel Rittenhouse has been serving as Sales Director at Calabrio, Inc. since 2019. In this role, she focuses on leveraging Calabrio ONE to enhance customer and agent experiences through advanced analytics and reporting. Her responsibilities include driving growth by optimizing customer interactions, particularly in the Pacific Northwest region. Rachel's expertise in workforce optimization and employee engagement solutions contributes to her effectiveness in this position.
Previous Experience in Sales and Customer Success
Before joining Calabrio, Rachel Rittenhouse held several positions that contributed to her expertise in sales and customer success. She worked at Teleopti as Sales Director for the Mountain Region from 2017 to 2019. Prior to that, she was an Account Manager at IntelePeer from 2016 to 2017, where she was recognized as a 2016 Presidents Club Award Winner. Rachel also served as a Customer Success Manager at Altivon from 2013 to 2016, and as a Project Manager at the same company from 2012 to 2013.
Background in Workforce Management
Rachel Rittenhouse has a solid background in workforce management, having worked in various supervisory roles. She was a Workforce and Analytics Team Supervisor at Nelnet from 2007 to 2010. Additionally, she served as Dialer and Workforce Management Team Supervisor at AT&T Mobility from 1999 to 2005. These positions provided her with a strong foundation in managing workforce optimization and analytics.
Education and Training
Rachel Rittenhouse studied at Valencia College. Her educational background supports her professional expertise in sales, customer success, and workforce management. The skills and knowledge gained during her studies have been instrumental in her career development.