Ralph Awad
About Ralph Awad
Ralph Awad serves as the Director of Cloud Operations and Security at Calabrio, Inc., where he has worked since 2016. He has a strong background in IT service operations and holds an Executive MBA from the University of Minnesota.
Work at Calabrio
Ralph Awad has served as the Director of Cloud Operations and Security at Calabrio, Inc. since 2016. In this role, he has led the transition of the company's workforce optimization suite from an on-premise solution to a global Software as a Service (SaaS) model. He has implemented compliance with various industry standards and regulations, including CSA, NIST, ISO27000, NERC CIP, PCI DSS, and SOC II. Awad has also partnered with the product management team to drive service improvements and proactively identify risks associated with ongoing operations and new product releases. He has focused on developing and managing a growing team by providing coaching and performance management.
Previous Experience
Before joining Calabrio, Ralph Awad held several positions in the technology sector. He worked at McGladrey as the National Technology Director from 2014 to 2016. Prior to that, he was the Sr. Director of Device Cloud Operations at Digi International from 2012 to 2014. Awad also served as the Director of IT Service Operations at Loffler Companies for one year in 2012. His extensive experience in cloud operations and IT service management has contributed to his current role at Calabrio.
Education and Expertise
Ralph Awad earned an Executive MBA from the University of Minnesota - Carlson School of Management, where he studied Strategic Leadership and Global Business Management from 2011 to 2013. He also holds multiple Bachelor of Science degrees from Missouri Baptist University, including a B.S. in Chemistry, B.S. in Mathematics, and B.S. in Religious Education. His educational background provides a strong foundation in both technical and leadership skills, enhancing his expertise in cloud operations and security.
Leadership and Team Development
In his role at Calabrio, Ralph Awad has focused on developing a strong team within the Cloud Operations and Security department. He has provided coaching and career development opportunities for his team members, emphasizing performance management and feedback. His leadership approach has contributed to building a capable team that supports the company's operational goals and compliance initiatives.