Randy De Young
About Randy De Young
Randy De Young is a Technical Support Engineer II at Calabrio, Inc., with extensive experience in customer support and technical services across various industries. He previously held roles at Alvaria, Inc. and Aspect Software, specializing in customer relationships and managing major accounts.
Work at Calabrio
Randy De Young currently serves as a Technical Support Engineer II at Calabrio, Inc., a position he has held since 2022. In this role, he provides developer-level support for existing integrations and focuses on enhancing documentation and information sharing for Calabrio products and tools. His responsibilities include acting as a Knowledge-Center Service Coach, where he emphasizes the modernization of knowledge bases to improve customer experience.
Previous Experience at Alvaria, Inc.
Before joining Calabrio, Randy worked at Alvaria, Inc. as a Principal Customer Care Engineer and Team Lead from 2019 to 2022. During his three years in this role, he was based in Denver, Colorado. His work involved managing major accounts and providing technical support, contributing to the company's customer care initiatives.
Career at Aspect Software
Randy De Young spent 21 years at Aspect Software, where he held the position of Principal Customer Support Field Services Engineer from 1998 to 2019 in Littleton, Colorado. His tenure included a prior role as Senior FSE, which he held for 13 years. Throughout his time at Aspect, he specialized in building long-term customer relationships and managing multi-million dollar projects across various industries, including financial, government, and communications.
Educational Background
Randy studied at Kirkwood Community College, where he earned an Associate of Science (A.S.) degree in Computer Science from 1980 to 1983. This educational foundation has supported his extensive career in technical support and customer service within the technology sector.
Early Career and Other Roles
Randy's early career includes a position at Bandimere Speedway, where he worked in Technical Inspection from 1984 to 1991. Additionally, he was the owner of DRE Motorsports from 2007 to 2015 in Littleton, Colorado. These roles contributed to his diverse experience in technical and customer service environments.