Ray Brown
About Ray Brown
Ray Brown is a Support Engineer with over 15 years of experience in telecom and call center support roles. He has worked for various companies, including Spanlink Communications, Cameo Global, Inc., and Calabrio, Inc., and possesses specialized skills in call recording and workforce management solutions.
Work at Calabrio
Ray Brown has been employed at Calabrio, Inc. as a Support Engineer since 2017. In this role, he specializes in supporting Calabrio's products and customers on a global scale. His responsibilities include troubleshooting and providing solutions for clients, ensuring optimal performance of the company's call recording and workforce management solutions.
Previous Employment History
Prior to his current position at Calabrio, Ray Brown worked at several companies in various support roles. He served as a Support Engineer at Spanlink Communications from 2006 to 2014 for eight years. He then worked at Cameo Global, Inc. as a UCCE Support Specialist and eGain Deployment Engineer for eight months in 2014 to 2015. Additionally, he spent two years at Kcom as a Support Specialist from 2015 to 2017. His earlier roles include positions at Cable & Wireless and BT, where he gained extensive experience in telecom and call center support.
Education and Expertise
Ray Brown studied at the University of Sunderland, where he achieved a Bachelor of Science (BSc) degree from 1994 to 1998. He also attended The Havel School (RAF Gatow) from 1989 to 1991. With over 15 years of experience in telecom and call center support roles, he possesses specialized skills in call recording and workforce management solutions. His technical expertise includes handling a wide range of technologies such as Hosted and Enterprise ICM/UCCE, CAD, Finesse, CTIOS, EIM, CVP, UCCX, CUCM, eGain, and Exony VIM.
Career Progression
Ray Brown's career in the telecom and call center industry spans over two decades. He began his career as a Dialler Supervisor at BT from 1998 to 1999, followed by a role as a Call Centre Support Engineer from 1999 to 2000. He then worked at Cable & Wireless in various capacities, including CCS Operations Engineer, CCS Technical Specialist, and NMC ICM Technician, accumulating valuable experience from 2001 to 2006. His diverse roles have contributed to his comprehensive understanding of the industry.