Ray Cummings
About Ray Cummings
Ray Cummings is an Implementation Engineer at Calabrio, Inc., where he has worked since 2018. He has a background in systems engineering with experience at Verint Systems Inc. and Mutare, Inc., and possesses expertise in various technological capabilities and training.
Work at Calabrio
Ray Cummings has been employed at Calabrio, Inc. as an Implementation Engineer since 2018. In this role, he focuses on implementing solutions that enhance customer experiences and operational efficiencies. His responsibilities include collaborating with clients to ensure successful deployment and integration of Calabrio's software solutions. Cummings has contributed to the company's mission of delivering innovative workforce optimization tools.
Previous Experience at Verint Systems
Before joining Calabrio, Ray Cummings worked at Verint Systems Inc. as a Systems Engineer from 2009 to 2014. During his five years there, he engineered and supported technological capabilities for Business Process Outsourcing client offerings. He adhered to Quality Management System processes, ensuring that the systems met industry standards and client expectations.
Experience at Mutare, Inc.
Ray Cummings served as a Systems Engineer at Mutare, Inc. from 2014 to 2015. In this position, he was responsible for deploying and supporting Citrix Presentation Server/XenApp in both lab and production environments. His work contributed to the effective virtualization of applications and improved accessibility for users.
Education and Expertise
Ray Cummings studied at the University of Michigan, where he gained foundational knowledge in engineering. He possesses expertise in Microsoft Windows Server versions NT, 2000, and 2003. Additionally, he has experience in writing and conducting training for office productivity software, demonstrating his ability to communicate technical information effectively.
Leadership in Technical Support
Cummings has extensive experience leading multiple desktop and network support teams. His leadership skills have been instrumental in managing technical support operations, ensuring that teams deliver effective solutions to clients and maintain high service standards.