Robert Nyberg
About Robert Nyberg
Robert Nyberg serves as the Global Director of Application Consulting at Calabrio, Inc., where he utilizes his extensive experience in contact center operations to support sales and customer success. He has held various roles in the industry, including positions at Blue Pumpkin Software, Witness Systems, and Verint-Systems, accumulating over two decades of expertise.
Work at Calabrio
Robert Nyberg serves as the Global Director Application Consulting at Calabrio, Inc., a position he has held since 2020. In this role, he provides solution selling expertise to strategic customer engagements. His responsibilities include leveraging extensive experience in contact center operations to support sales and customer success. Nyberg works in a remote-based capacity, which allows him to manage global consulting operations effectively.
Previous Experience in Application Consulting
Before joining Calabrio, Robert Nyberg held various positions that contributed to his expertise in application consulting. He worked at Blue Pumpkin Software as a Solution Architect Manager from 2001 to 2005 and later as a Solutions Architect from 2000 to 2001. His experience also includes roles at Witness Systems as a Solutions Engineer from 2005 to 2007 and at Verint-Systems, where he served as a Solutions Engineer from 2007 to 2009 and as a Principal Consultant Workforce Optimization from 2011 to 2018.
Education and Expertise
Robert Nyberg studied at Florida Atlantic University, where he earned a Bachelor of Business Administration with a focus on Management from 1993 to 1995. His educational background supports his extensive experience in contact center operations and best practices, which he applies in his current role at Calabrio. Nyberg has developed a strong foundation in solution selling, enhancing his contributions to customer engagements.
Background in Workforce Optimization
Nyberg has a significant background in workforce optimization, having worked at Verint-Systems as a WFO Specialist from 2009 to 2011 and as a Principal Consultant Workforce Optimization from 2011 to 2018. His roles involved providing insights and strategies to improve workforce management within contact centers, further solidifying his expertise in the field.