Scott Budding
About Scott Budding
Scott Budding is a Manager of Sales Engineering at Calabrio, Inc., overseeing service delivery in various areas including Quality Management and Robotic Process Automation. With over 20 years of experience in the contact center industry, he has held several key positions, including Workforce & Process Optimisation Manager at Business Systems UK Ltd and Head of WFO at Sabio.
Work at Calabrio
Scott Budding currently serves as the Manager of Sales Engineering at Calabrio, Inc., a position he has held since 2023. In this role, he oversees the delivery of services related to Quality Management, Interaction Analytics, Workforce Management, Process Optimisation, and Robotic Process Automation. His responsibilities include managing a team of consultants who assist with both pre-sales and post-sales activities. Scott focuses on enhancing training and consultancy services for existing customers, ensuring they receive comprehensive support tailored to their needs.
Previous Experience
Before joining Calabrio, Scott Budding worked at Sabio as the Head of Workforce Optimisation from 2021 to 2023. Prior to that, he was employed at Business Systems UK Ltd as the Workforce & Process Optimisation Manager from 2017 to 2021. His career also includes roles at Marie Stopes International, where he served as a Resource Planner and a member of the Support Team from 2008 to 2015. Scott began his career in the contact centre industry and has accumulated over 20 years of experience in various capacities.
Education and Training
Scott Budding studied at Lockleaze Secondary School. His educational background has contributed to his extensive knowledge and expertise in the contact centre industry. Over the years, he has engaged in various training and consultancy initiatives aimed at enhancing service delivery and operational efficiency for his clients.
Industry Engagement
Scott actively engages with marketing teams, valued business partners, and industry bodies by attending events to demonstrate thought leadership. His involvement in these events allows him to stay updated on industry trends and best practices, while also contributing to discussions on Workforce & Process Optimisation. He collaborates with commercial teams to identify solutions for prospective clients and supports the development of business cases.