Sean Nelson
About Sean Nelson
Sean Nelson is a Technical Support Engineer with extensive experience in system support and security. He has worked for notable companies such as Intel Security, McAfee, and currently Calabrio, Inc., and holds multiple certifications in networking and solutions.
Work at Calabrio
Sean Nelson currently serves as a Technical Support Engineer at Calabrio, Inc., a role he has held since 2022. He is based in Minneapolis, Minnesota. In this position, he provides technical support and product knowledge to clients, ensuring effective integration of Calabrio's solutions. His responsibilities include troubleshooting and resolving technical issues, as well as maintaining the knowledge base for support groups.
Previous Employment History
Before joining Calabrio, Sean Nelson accumulated extensive experience in technical support roles. He worked at McAfee from 2017 to 2022 as a Senior Technical Support Engineer and previously as a Support Engineer Operations from 2015 to 2017. His earlier roles include positions at Intel Security and MX Logic, where he served as a Tier II System Support Engineer and System Support Engineer, respectively. He also worked at FirstBank Data Corporation as a Network Monitor and Security Administrator from 2001 to 2005.
Education and Expertise
Sean Nelson studied at the University of California, Santa Barbara, where he earned a Bachelor of Applied Science (B.A.Sc.) degree in History, with minors in Anthropology and Computer Information Systems from 1996 to 1999. He later attended Stanbridge College, obtaining a Diploma of Science in Information Technology in 2014. His educational background supports his technical expertise in the field.
Certifications and Technical Skills
Sean holds several professional certifications, including Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Associate (MCSA), and CompTIA A+. These certifications reflect his proficiency in networking and system administration. He has extensive experience working with both small and enterprise-level clients, particularly in integrating McAfee security products into their infrastructures.
Collaborative Work and Client Engagement
In his roles, Sean Nelson has served as a designated contact resource for strategic partners and clients, managing user bases ranging from 10,000 to 50,000. He has collaborated with Quality Assurance, Research and Development, and Operations teams to troubleshoot and resolve product issues. His efforts have contributed to maintaining high standards of technical support and client satisfaction.