Sebastian Tapinos
About Sebastian Tapinos
Sebastian Tapinos is a Business Development Representative at Calabrio, Inc., where he has worked since 2022. He has over five years of experience in customer service and marketing, with a focus on enhancing workforce efficiency and customer satisfaction.
Work at Calabrio
Sebastian Tapinos has been employed at Calabrio, Inc. as a Business Development Representative since 2022. In this role, he focuses on connecting contact centers with effective integrations and solutions that enhance workforce efficiency and customer satisfaction. His work involves implementing new processes in workforce management to improve the overall customer experience.
Previous Experience
Before joining Calabrio, Tapinos held several positions that contributed to his expertise in customer service and marketing. He worked at Pure Perfection GmbH as a Projektkoordinator from 2014 to 2017 and later as a Projektassistent from 2013 to 2014. He also served as a Sports Content Marketer at DigiOutsource from 2018 to 2021, where he developed marketing strategies. Additionally, he held roles as a Customer Service Agent and Customer Care Specialist at DigiOutsource.
Education and Expertise
Sebastian Tapinos studied at Fachhochschule Mittweida, where he earned a Bachelor of Arts in Applied Media from 2011 to 2014. His educational background supports his professional focus on marketing and customer relations, with over five years of experience in the customer service industry. He specializes in enhancing customer experience through effective workforce management solutions.
Background
Tapinos has a diverse professional background, having worked in various roles across different companies. His experience includes event promotion as Teamlead at bigFM from 2013 to 2016 in Frankfurt am Main, and he has also worked in customer service roles at DigiOutsource. His career spans multiple locations, including Germany and South Africa, providing him with a broad perspective on customer service and marketing.