Sommy Y.
About Sommy Y.
Sommy Y. is a Technical Support Engineer III at Calabrio, Inc., with a diverse background in technical support and sales across various companies in Minnesota. He holds a Bachelor of Science in Computer/Information Technology Administration and Management from Metro State University.
Work at Calabrio
Sommy Y. has been employed at Calabrio, Inc. as a Technical Support Engineer III since 2019. In this role, Sommy is responsible for providing technical assistance and support to clients, ensuring that their issues are resolved efficiently. Sommy collaborates closely with various teams, including Research and Development, DevOps, and Product Management, to communicate updates on high-severity cases. This position emphasizes the importance of timely resolution and effective communication within the organization.
Previous Employment Experience
Before joining Calabrio, Sommy Y. held several positions in the technical support and sales sectors. Sommy worked at HCL Technologies as a Technical Support Representative II from 2014 to 2017. Prior to that, Sommy was a Help Desk Technician II at Arvig from 2017 to 2019. Additional roles included Sales Associate positions at Sears Holdings Corporation, Gander Mountain, and Holiday Companies, as well as a Medical Assembler II at Medtronic and a Specimen Accessioner I at Medtox Laboratories.
Education and Expertise
Sommy Y. studied at Lake Superior College, earning an Associate of Arts and Sciences (AAS) degree in Network and System Administration from 2014 to 2016. Sommy furthered education at Metro State University, obtaining a Bachelor of Science (BS) degree in Computer/Information Technology Administration and Management from 2018 to 2020. This educational background provides a strong foundation in technical support and system administration.
Team Collaboration and Culture
In the workplace, Sommy Y. has fostered a culture of open communication and constructive feedback. Sommy has created an environment where mistakes are viewed as opportunities for learning and discovery. This approach promotes team collaboration and enhances overall performance. Sommy has also partnered with management and HR to attract and develop a diverse engineering team, emphasizing the importance of inclusivity in the workplace.
Technical Documentation and Knowledge Sharing
Sommy Y. has contributed to technical documentation by authoring and editing technical and procedural guides using Confluence. This work promotes knowledge sharing across teams, ensuring that important information is accessible and that best practices are communicated effectively. Sommy's commitment to documentation supports the continuous improvement of processes within the organization.