Trevor Long
About Trevor Long
Trevor Long is a Technical Customer Support Engineer II with extensive experience in technical analysis and project management. He has held various roles in companies such as BI WORLDWIDE, Ameriprise Financial Services, and Calabrio, Inc., and currently works at Conap Inc. as a Business Analyst.
Current Role at Calabrio
Trevor Long serves as a Technical Customer Support Engineer II at Calabrio, Inc., a position he has held since 2019. He operates in the Greater Minneapolis-St. Paul Area, where he provides technical support and solutions to customers. His role involves troubleshooting issues, assisting clients with product usage, and ensuring customer satisfaction.
Previous Experience at Calabrio
Prior to his current role, Trevor worked at Calabrio, Inc. as a Technical Customer Support Engineer from 2017 to 2019. During this time, he developed skills in customer support and technical problem-solving, contributing to the overall efficiency of the support team.
Career at BI WORLDWIDE
Trevor Long worked at BI WORLDWIDE in various capacities. He served as a Business Analyst/Project Manager from 2013 to 2017, where he managed projects and analyzed business processes. Additionally, he held the position of Customer Technology Manager for 8 months in 2017, focusing on customer technology solutions.
Experience at Ameriprise Financial Services
Trevor was employed at Ameriprise Financial Services, Inc. as a Technical Analyst in Incident Management from 2011 to 2013. His responsibilities included managing technical incidents and ensuring timely resolutions to support business operations.
Educational Background and Early Career
Trevor Long began his career as a Business Analyst Intern at Conap Inc. from 2009 to 2010. He also worked as an Alumni Association Representative at Bemidji State University from 2008 to 2009. These early roles provided him with foundational experience in business analysis and customer relations.