Wilbur Timothy Kinny
About Wilbur Timothy Kinny
Wilbur Timothy Kinny is a Technical Implementation Support Engineer at Calabrio, Inc., with a background in remote field support and team management at NCR Corporation. He holds a Bachelor of Commerce degree from the University of Mumbai and has expertise in deployment, troubleshooting, and data migration in contact center technologies.
Work at Calabrio
Wilbur Timothy Kinny has been employed at Calabrio, Inc. as a Technical Implementation Support Engineer since 2019. In this role, he contributes to the development and maintenance of installation processes and support documentation specifically for Calabrio Advanced Reporting projects. His responsibilities include maintaining Docker environments for customers during application deployment, which highlights his expertise in containerization technology. Additionally, he is involved in deploying updates and patches to customer applications, ensuring that systems remain current and secure.
Previous Experience at NCR Corporation
Before joining Calabrio, Wilbur Kinny worked at NCR Corporation in various capacities. He served as a Remote Field Support Technician (Level 2) from 2007 to 2009 in the Mumbai Area, India. Following this role, he advanced to Team Manager of Remote Field Services Enterprise Support from 2009 to 2013, also in Mumbai. During his tenure at NCR, he gained significant experience in technical support and team management.
Education and Expertise
Wilbur Kinny holds a Bachelor of Commerce (B.Com.) degree from the University of Mumbai. His educational background provides a foundation for his technical expertise in implementation support and project management within the technology sector. His skills include troubleshooting IP Telephony issues with major vendors such as Cisco, Avaya, and Nortel, as well as managing customer escalations and deadlines.
Technical Skills and Contributions
In his current role at Calabrio, Wilbur Kinny demonstrates proficiency in various technical areas. He has experience with data migration through multiple database adapters, including MS SQL, NoSQL, Cisco, and Avaya. His work involves troubleshooting complex issues and ensuring customer satisfaction through timely resolution of escalations. His contributions to the development of installation processes and support documentation enhance the overall efficiency of the technical implementation team.