William Svanberg
About William Svanberg
William Svanberg is a Customer Support Agent with extensive experience in various roles, including positions at foodora and Calabrio, Inc. He has a background in engineering physics from Uppsala universitet and has held multiple positions in customer service and material handling across several companies.
Work at Calabrio
William Svanberg has been employed at Calabrio, Inc. as a Customer Support Agent since 2020. In this role, he is responsible for creating support tickets and forwarding technical issues to engineers for troubleshooting. His position involves direct interaction with customers, addressing their inquiries and ensuring their concerns are resolved effectively. His experience at Calabrio has contributed to his skills in customer service and technical support.
Previous Employment Experience
Before joining Calabrio, William Svanberg held various positions in different organizations. He worked at Fresenius Kabi as a Materialhanterare and truckförare for 11 months in 2017. He also served as a Customer Service Agent at foodora since 2020. His earlier roles include working at Uppsala universitet as a Kursamanuens and Samordnare, as well as a Studentambassadör/Teknatambassadör from 2015 to 2021. Additionally, he worked at Scania Group and Randstad in material handling positions.
Education and Expertise
William Svanberg studied at Uppsala universitet, where he pursued a degree in Teknisk Fysik, achieving a Civilingenjörsexamen from 2013 to 2023. His education has equipped him with strong analytical and problem-solving skills, which he applies in his current role in customer support. He also attended Rönninge gymnasium, where he completed his studies in Naturvetenskap with a score of 18.5/20.0.
Background
William Svanberg has a diverse background with experience in customer service and technical support. He has worked in various roles that include material handling and educational support. His work history spans several organizations, primarily in Uppsala and Stockholm, Sweden. He has actively sought new challenges throughout his career, demonstrating a commitment to professional growth and development.