Thom Hill
About Thom Hill
Thom Hill is an Operations Manager at The Calgary Stampede, where he has worked since 2019. He has a diverse background in hospitality management, having held various roles in notable establishments, including General Manager positions at Redwater Rustic Grille and Vin Room.
Work at Calgary Stampede
Thom Hill has been serving as the Operations Manager at The Calgary Stampede since 2019. In this role, he has surpassed financial targets by 12.5% in his first year through effective budget control. He led the project to open a new expansion property in 2019, collaborating with construction and catering teams to meet a tight deadline. Hill has also implemented a pioneering training and development plan for multiple venues and created an innovative cocktail menu to enhance productivity and guest satisfaction. His contributions include collaborating with the Executive Chef to develop popular locally-focused menus and working with the marketing team to establish a targeted strategy and social media presence for a new venue.
Previous Experience in Hospitality
Before his current position, Thom Hill held several managerial roles in the hospitality industry. He was the General Manager at Redwater Rustic Grille for eight months in 2017 and at Vin Room for seven months in 2018, both located in Calgary, Alberta. Additionally, he worked as a Recruitment Consultant for Blend Recruitment, focusing on hotels, for six months in 2008. His experience also includes a brief tenure as a Restaurant Section Waiter at Shangri-La 5* Hotels and Resorts in Sydney in 2010, and serving as Brasserie Manager at Malmaison from 2004 to 2008.
Education and Expertise
Thom Hill studied at Lowestoft College of Further Education, where he achieved a BTEC Advanced GNVQ in Engineering from 1998 to 2000. He also attended Sir John Leman High School, earning his GCSEs from 1995 to 1998. His educational background provides a foundation for his expertise in operations management within the hospitality sector, particularly in areas such as budget control, training development, and menu creation.
Achievements in Operations Management
In his role at The Calgary Stampede, Thom Hill has made significant contributions to operational efficiency and guest experience. He played a key role in wine procurement, collaborating with representatives, winemakers, and distillers to enhance the guest experience. Hill also implemented a new POS system across multiple venues, developing training and troubleshooting processes to ensure smooth operations. His leadership in these areas has contributed to the overall success of the organization.