Dezary Edisani
About Dezary Edisani
Dezary Edisani is a QA Analyst with a background in quality assurance and customer service. He has experience in developing test plans, analyzing data, and maintaining quality standards in client-facing roles.
Current Role as QA Analyst
Dezary Edisani has been working as a QA Analyst at Callbox Inc since 2020. In this role, Dezary develops and executes test plans to ensure that all account objectives are met. This position requires aligning quality assurance processes with business goals. Dezary implements and monitors test scripts to evaluate the functionality, reliability, performance, and quality of services. Additionally, Dezary compiles and analyzes statistical data related to quality assurance, demonstrating proficiency in data analysis and interpretation to drive quality improvements.
Previous Experience at Callbox Inc
Prior to the current role, Dezary Edisani worked at Callbox Inc as a Sales Development Representative from 2013 to 2019. During this six-year tenure, Dezary engaged in various sales initiatives and client interactions. This experience contributed to the development of strong communication and client management skills, which are essential in the current QA Analyst position.
Work History at SPi CRM and G2 Web Services
Dezary Edisani's career began at SPi CRM, where they worked as a Customer Service Representative for two months in 2013. Following this, Dezary joined G2 Web Services as a Lead Generator from 2017 to 2018. These roles provided foundational experience in customer service and lead generation, contributing to Dezary's skill set in client-facing discussions and problem-solving.
Educational Background
Dezary Edisani studied at West Visayas State University, where they earned a Bachelor of Science degree in Development Communications from 2009 to 2013. Prior to this, Dezary completed elementary education at Sen. F. C. Zulueta Memorial School from 1999 to 2005 and attended Oton National High School from 2005 to 2009. This educational background laid the groundwork for Dezary's professional development and expertise in communication.