Alexis Kitchen
About Alexis Kitchen
Alexis Kitchen is the Director of Product Management at CallMiner, where she focuses on customer-centric initiatives and utilizes speech analytics to enhance business growth. She holds multiple certifications and has a background in logistics and supply chain management from the University of South Carolina.
Current Role at CallMiner
Alexis Kitchen serves as the Director of Product Management at CallMiner, a position she has held since 2022. In this role, she focuses on representing the voice of the customer while launching new features. Her efforts aim to ensure customer satisfaction and drive business growth. Alexis leverages her expertise in speech analytics to enhance return on investment (ROI) and lead various improvement initiatives within the organization.
Previous Experience at CallMiner
Prior to her current role, Alexis Kitchen held several positions at CallMiner. She worked as a Business Intelligence Analyst from 2016 to 2017, where she contributed to data-driven decision-making. Following this, she served as a Product Owner from 2017 to 2018, focusing on product development and customer needs. Most recently, she was a Senior Product Manager from 2018 to 2022, where she continued to advance product strategies and customer-centric initiatives.
Experience at Modus21, LLC
Before joining CallMiner, Alexis Kitchen worked at Modus21, LLC as a Software Systems Analyst from 2010 to 2016. In this role, she was involved in analyzing software systems and contributing to their optimization. Her experience at Modus21 provided her with a solid foundation in software analysis and project management.
Education and Certifications
Alexis Kitchen earned her Bachelor of Science degree from the University of South Carolina Darla Moore School of Business, where she studied Logistics, Materials, and Supply Chain Management, as well as Entrepreneurship Management from 2006 to 2010. She holds certifications as an Agile Product Owner, Six Sigma Green Belt, and CallMiner BIA, which enhance her capabilities in product management and process improvement.
Focus on Customer-Centric Initiatives
Alexis Kitchen has a strong focus on customer-centric initiatives, particularly in the realm of Analytical AI. She represents the voice of the customer in her product management role, ensuring that new features align with customer needs and expectations. Her work emphasizes the importance of customer satisfaction in driving business growth and product success.