Alok Shrestha
About Alok Shrestha
Alok Shrestha is a Senior Business Analyst for Enterprise Applications at CallMiner, where he has worked since 2021. With over six years of experience in the IT industry, he specializes in CRM platforms, particularly Salesforce, and holds a Bachelor's in Computer Information Systems and an MBA in Project Management.
Work at CallMiner
Alok Shrestha has been employed at CallMiner as a Senior Business Analyst for Enterprise Applications since 2021. In this role, he leverages his expertise in CRM platforms and emerging technologies to enhance business processes and deliver effective solutions. His responsibilities include analyzing enterprise application needs and implementing strategies that align with organizational goals.
Previous Experience in IT
Before joining CallMiner, Alok Shrestha worked at TechExcel from 2018 to 2021 as a Support & Professional Services Engineer. He also served as a CRM Administrator during his tenure at TechExcel. His experience includes working in California, where he developed skills in customer relationship management and technical support. Prior to TechExcel, he worked as a Salesforce Consultant at Business Plan Solutions and as a Salesforce Administrator at Dwell with Dignity.
Education and Expertise
Alok Shrestha holds a Bachelor's degree in Computer Information Systems from the University of North Texas, where he studied from 2009 to 2011. He furthered his education by obtaining a Master of Business Administration with a focus on Project Management from Amberton University, completing his studies between 2013 and 2015. His educational background supports his specialization in CRM platforms, particularly Salesforce best practices.
Professional Development Commitment
Alok Shrestha is committed to ongoing professional development in the IT industry. He focuses on delivering transformative solutions through continuous learning and adaptation to emerging technologies. This commitment enhances his ability to contribute effectively to his current role and the broader field of business analysis.
IT Industry Experience
With over six years of experience in the IT industry, Alok Shrestha has developed a strong foundation in various roles related to business analysis and CRM systems. His diverse experience includes technical support, professional services, and Salesforce administration, which equips him with a comprehensive understanding of the IT landscape and business needs.