Brandon Franks
About Brandon Franks
Brandon Franks is the Senior Director of Support at CallMiner, where he has worked since 2020. He has extensive management experience across various industries and holds a BS in Computer Engineering from the University of Arkansas.
Work at CallMiner
Brandon Franks has been serving as the Senior Director of Support at CallMiner since 2020. His role involves overseeing support operations and ensuring customer satisfaction. Prior to this position, he held multiple roles within the company, including Director of Support from 2018 to 2020, Enterprise Support Manager from 2016 to 2018, and Systems Integration Engineer from 2014 to 2016. His extensive experience at CallMiner has contributed to the development of support strategies and the management of support teams.
Education and Expertise
Brandon Franks studied at Louisiana Tech University, focusing on Engineering from 1990 to 1993. He also attended the University of Arkansas, where he earned a Bachelor of Science degree in Computer Engineering. His educational background provides a strong foundation for his expertise in managing rapid changes and teaching complex concepts across various industries.
Background
Brandon Franks has a diverse professional background with hands-on management experience across multiple industries. Before joining CallMiner, he worked at 38 Studios, LLC as the Director of IT from 2006 to 2012 in the Providence, Rhode Island Area. He also served as an Application Programmer at the University of Arkansas from 2001 to 2003 in the Fayetteville, Arkansas Area. His varied experiences have equipped him with the skills necessary to lead teams effectively.
Achievements
Brandon Franks has demonstrated a strong ability to lead multiple global teams through concurrent projects. His leadership roles at CallMiner and previous positions highlight his capability in managing complex operations and driving team performance. His experience in support roles has contributed to the overall success of the organizations he has been part of.