Brian Bradshaw
About Brian Bradshaw
Brian Bradshaw serves as the Customer Success Director at CallMiner and has over 10 years of experience in managing customer relationships and sales cycles. He is also an Advisory Board Member at Valparaiso University and has held various roles in customer success across multiple companies.
Work at CallMiner
Brian Bradshaw serves as the Customer Success Director at CallMiner, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and retention through effective management of complex sales cycles. His expertise in delivering executive business reviews contributes to the overall success of the customer experience initiatives at CallMiner.
Current Role at Valparaiso University
Since 2023, Brian has been an Advisory Board Member at Valparaiso University. In this capacity, he participates in shaping the future of Customer Experience education, leveraging his extensive background in customer success to provide valuable insights and guidance.
Professional Background
Brian Bradshaw has over 10 years of experience in customer success and operations management. His previous roles include Senior Client Success Manager at Angie's List, Global Site Administrator at Roche, and Field Operations Manager at Dish Network. He has also worked at Genesys in various capacities, including Customer Success Manager and Manager of Business Applications.
Education and Credentials
Brian holds a Bachelor of Arts in Telecommunications Management from Indiana University Bloomington, which he completed from 2005 to 2009. He also earned a Customer Experience Certificate from Valparaiso University in 2023. Additionally, he is a Genesys Certified Associate (GCA), further validating his expertise in customer success.
Skills and Expertise
Brian leverages his skills in defining requirements to enhance customer satisfaction and retention. He is passionate about building relationships and creating value for both customers and stakeholders. His experience in managing complex sales cycles and delivering executive business reviews positions him as a knowledgeable leader in the customer success field.