Caitie Packert
About Caitie Packert
Caitie Packert is a Senior Customer Success Director specializing in Business Processing Outsourcers (BPO) at CallMiner, where she has worked since 2023. Her diverse career includes roles in customer success, account management, and performing arts, with experience at notable companies such as Walt Disney World and Feld Entertainment.
Current Role at CallMiner
Caitie Packert serves as the Senior Customer Success Director for Business Processing Outsourcers (BPO) at CallMiner. She has held this position since 2023, working remotely. In her role, she focuses on enhancing customer satisfaction and ensuring successful implementation of CallMiner's solutions for BPO clients.
Previous Experience at CallMiner
Prior to her current position, Caitie Packert worked at CallMiner in various roles. She was a Customer Success Director for Business Processing Outsourcers (BPO) from 2022 to 2023 and a Customer Success Manager from 2020 to 2021. Additionally, she served as a Customer Success Director for Enterprise from 2021 to 2022. Her experience at CallMiner spans multiple years, contributing to her expertise in customer success strategies.
Professional Background
Caitie Packert has a diverse professional background. She worked as an Executive Assistant and Office Manager at American Robotics from 2019 to 2021. Prior to that, she was a Dealer Relations Account Manager at CarGurus for eight months in 2018. Her experience also includes roles as a Tour Coordinator for Feld Entertainment and as an Account Manager for Go Ahead Tours.
Education and Qualifications
Caitie Packert holds a Bachelor of Arts (B.A.) in Communication from Worcester State University, where she studied from 2011 to 2013. She also earned an Associate of Arts (A.A.) in Dance from Dean College, completing her studies there from 2008 to 2010. Her educational background supports her career in customer success and communication.
Performing Arts Experience
Caitie Packert has experience in the performing arts. She worked as a Performer under contract at Walt Disney World for four months in 2010. Additionally, she performed with VEE Corporation for 11 months from 2010 to 2011 and served as a Performer with Feld Entertainment from 2013 to 2015, touring various regions including the United States, Canada, South Africa, and Europe.