Christine Di Pietro
About Christine Di Pietro
Christine Di Pietro serves as the Customer Success Director at CallMiner, where she has worked since 2019. She specializes in enhancing compliance, security, fraud prevention, and interaction automation for clients through the company's platform.
Work at CallMiner
Christine Di Pietro has served as the Customer Success Director at CallMiner since 2019. In this role, she focuses on enhancing compliance, security, fraud prevention, and interaction automation for clients utilizing CallMiner's platform. She actively collaborates with clients to identify innovative solutions that align with their business objectives, leveraging the capabilities of CallMiner's products to improve overall customer experience and business performance.
Previous Experience
Prior to her current position, Christine Di Pietro worked at several organizations. She was an Account Manager for Strategic Publishers at Copyright Clearance Center from 2011 to 2016. Following that, she held the position of Enterprise Accounts Customer Success Manager at TraceLink from 2017 to 2019. Additionally, she served as a Key Account Manager at EBSCO Information Services from 2008 to 2011. These roles contributed to her extensive experience in customer success and account management.
Education and Expertise
Christine Di Pietro studied at Suffolk University - Sawyer Business School, where she earned a Bachelor of Science in Business Administration with a focus on Computer Information Systems and Marketing. Her academic background supports her expertise in leveraging multi-channel cross-journey intelligence to enhance customer experience and improve business performance.
Professional Focus
In her professional capacity, Christine Di Pietro emphasizes the importance of compliance, security, and fraud prevention in client interactions. She utilizes her knowledge and experience to drive interaction automation, ensuring that clients can effectively navigate their business challenges. Her proactive approach in collaborating with clients has positioned her as a key player in achieving their strategic goals.