Daniel Inwood
About Daniel Inwood
Daniel Inwood is an Implementation Engineer at CallMiner, where he has worked since 2021, specializing in technical support and product integration. He holds a Foundation degree in Mechanical Engineering from the University of Greenwich and has experience in SaaS and legacy products.
Work at CallMiner
Daniel Inwood has been employed at CallMiner as an Implementation Engineer since 2021. In this role, he supports approximately 400 customers, utilizing a variety of SaaS and legacy products. He engages regularly with product architects to integrate customer feedback into product development, ensuring that client needs are addressed effectively. His position involves handling high-priority technical support cases, contributing to the company's reputation as one of the UK's largest software providers.
Education and Expertise
Daniel studied Mechanical Engineering at the University of Greenwich, where he achieved a Foundation degree from 2011 to 2013. His educational background provides him with a solid foundation in engineering principles, which he applies in his current role. He has developed expertise in various technical tools, including JIRA and SQL, with seven years of experience using SQL-based applications. Additionally, he has two years of experience with SalesForce and PowerShell.
Background
Before joining CallMiner, Daniel worked at The Access Group as an Application Support Engineer from 2019 to 2021. During his tenure, he gained two years of experience with the company's SaaS and legacy products, supporting a diverse customer base. His earlier experience includes a role as a Laboratory Technician at Specsavers from 2012 to 2013, where he developed practical skills in a technical environment.
Technical Skills and Tools
Daniel has extensive technical skills, particularly in troubleshooting high-urgency issues using SQL. He specializes in managing and resolving these issues effectively. Additionally, he creates PowerShell-based automation tools to enhance troubleshooting processes. His experience with JIRA and SQL spans seven years, while his familiarity with SalesForce and PowerShell extends over two years. In his spare time, he explores programming with Arduino and Python.