Dave Megarry

Dave Megarry

Product Manager @ CallMiner

About Dave Megarry

Dave Megarry is a Product Manager at CallMiner, where he has worked since 2020. With over 20 years of experience in technology services and project management, he specializes in speech analytics and enhancing customer experience in contact centers.

Current Role at CallMiner

Dave Megarry currently serves as a Product Manager at CallMiner, a position he has held since 2020. In this role, he focuses on product development and management within the company, leveraging his extensive experience in technology services. He also acts as a Product Owner, a position he has maintained since 2019. His work is based in the East Midlands, UK, where he contributes to enhancing product offerings and improving customer engagement strategies.

Previous Experience at CallMiner

Prior to his current roles, Dave Megarry worked at CallMiner as the Director of Technology Services from 2007 to 2019. During his 12 years in this position, he was responsible for overseeing technology initiatives and service delivery. His tenure at CallMiner has provided him with a deep understanding of the speech analytics domain and its applications in customer service.

Career Background

Dave Megarry has a diverse career background in technology and project management. Before joining CallMiner, he worked as an IT Project Manager at Capita for one year from 2006 to 2007. He also spent nine years at DSG International in various roles, including Support Manager and Telecomms Manager, from 1997 to 2006. This varied experience has equipped him with a broad skill set relevant to his current positions.

Education and Expertise

Dave Megarry studied at Belfast Royal Academy and Grammar School from 1985 to 1992. He then attended the University of Nottingham, where he studied Physics, Mathematics, and Computer Science from 1993 to 1997. His educational background supports his expertise in defining and delivering ROI in the speech analytics field, as well as integrating new technologies into contact centers to enhance customer experience.

Skills and Specializations

Dave Megarry possesses a range of skills relevant to his roles, including expertise in Agile and Scrum methodologies. He is proficient in programming languages such as .Net Core and Swift. His specialization in integrating new technologies into contact centers aims to enhance customer experience and reduce operational costs, making him a valuable asset in the technology services sector.

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