David Christopher
About David Christopher
David Christopher serves as the Director of Customer Education at CallMiner, where he has worked since 2019. He has extensive experience in customer experience roles, including significant positions at Sony Electronics and CallMiner, where he improved customer satisfaction metrics.
Current Role at CallMiner
David Christopher serves as the Director of Customer Education at CallMiner, a position he has held since 2019. In this role, he focuses on enhancing customer education initiatives and improving overall customer experience. His leadership in this capacity has contributed to significant advancements in customer satisfaction metrics.
Previous Experience at CallMiner
Prior to his current role, David Christopher worked at CallMiner in various capacities. He was the Manager of CallMiner Education from 2017 to 2019, and before that, he served as a Channel Partner Training Specialist from 2015 to 2017. His tenure at CallMiner has been marked by a commitment to improving educational programs and customer support.
Career at Sony Electronics
David Christopher has an extensive background at Sony Electronics, where he worked for a total of nine years in various roles. He served as the Director of the Customer Experience Center from 2005 to 2014, and prior to that, he held positions as Manager from 2000 to 2005 and Technical Trainer from 1996 to 2000. His experience at Sony Electronics involved implementing customer experience policies and enhancing service quality.
Education Background
David Christopher studied at the State University of New York. His educational background has provided him with a foundation in customer service and education, which he has applied throughout his career in various leadership roles.
Achievements in Customer Satisfaction
During his career, David Christopher has achieved notable improvements in customer satisfaction. At CallMiner, he increased First Call Resolution rates from 59% to 82%, significantly enhancing customer satisfaction ratings. His efforts in implementing structured customer satisfaction procedures have contributed to improved service quality.