Denise Fortune
About Denise Fortune
Denise Fortune is a Lead QA Engineer at CallMiner, where she has worked since 2017. She has extensive experience in quality assurance, having previously held roles at Jackson Hewitt Tax Service and Source Interlink Media, and holds an MBA from Nova Southeastern University.
Work at CallMiner
Denise Fortune has been employed at CallMiner since 2017, initially serving as a Software QA Engineer. In 2021, she advanced to the position of Lead QA Engineer. Her role involves overseeing quality assurance processes and ensuring that software products meet the required standards. Denise's expertise in QA methodologies and tools contributes to the effectiveness of the testing processes at CallMiner, located in Fort Myers, Florida.
Education and Expertise
Denise Fortune holds a Master of Business Administration (MBA) with a focus on Process Improvement from Nova Southeastern University, which she completed from 2012 to 2014. Additionally, she earned a Bachelor of Science (BS) in Information Studies from Florida State University - College of Business between 2000 and 2005. Her educational background equips her with the skills to translate complex user needs into actionable business requirements and test cases.
Background
Denise Fortune has a diverse professional background in quality assurance and accounting. She began her career at General Electric, where she worked in General Accounting from 1996 to 2004. Following this, she held various roles, including Accounting Functional Support at Source Interlink Companies and QA Coordinator/Application Support at Source Interlink Media. Her experience spans over two decades, with significant contributions to the QA field.
Achievements in Quality Assurance
Throughout her career, Denise Fortune has developed comprehensive test documentation that aligns business requirements with technical specifications. She has advanced skills in creating and delivering training materials that simplify technical concepts for end-users. Her proficiency in various QA tools, including SQL, Mongo, Swagger, Postman, Powershell, QA TFS, and JIRA, enhances her ability to conduct effective software testing.
Previous Employment Experience
Before her tenure at CallMiner, Denise worked as a QA Analyst at Jackson Hewitt Tax Service Inc. from 2014 to 2017. She also spent eight years as a QA Coordinator/Application Support at Source Interlink Media from 2006 to 2014. Her roles have consistently involved quality assurance and support, demonstrating her commitment to maintaining high standards in software development.