Eddy D Madrigal Masis
About Eddy D Madrigal Masis
Eddy D Madrigal Masis serves as an Office/Account Manager at CallMiner, where he has worked since 2015. He has a background in software development and has held various roles in the tech industry, demonstrating adaptability and leadership skills.
Work at CallMiner
Eddy D Madrigal Masis has been employed at CallMiner since 2015, serving as an Office/Account Manager for nine years. In this role, he is responsible for managing client accounts and overseeing various operational aspects of the organization. His tenure at CallMiner has allowed him to develop a comprehensive understanding of client needs and the company's offerings.
Previous Experience
Prior to his current role at CallMiner, Eddy worked as a Web Developer at the same company for eight months in 2015. He also held a position as a Web Developer at EX2 Outcoding for eight months in 2015. Additionally, he served as a Software Developer in the Audiovisual Area at Universidad Nacional de Costa Rica from 2010 to 2011. His experience spans various roles in software development and account management.
Education and Expertise
Eddy studied at Universidad Nacional de Costa Rica, where he earned a Bachelor's degree in Information Systems with a focus on Software Development from 2008 to 2012. He also completed a diploma in Application Programming from the same university between 2008 and 2010. His educational background provides a strong foundation for his work in software development and account management.
Leadership and Team Management
In his role as Account Manager at EX2 Outcoding, Eddy oversees three development teams and one Tech Support team. He coordinates efforts between teams based in Costa Rica and the United States. His leadership experience includes transitioning from a Developer to an Account Manager, showcasing his adaptability and diverse skill set in managing technical teams.
Technical Skills and Projects
Eddy has extensive experience with SCRUM as an agile development framework, which he has utilized since joining EX2 Outcoding. He oversees the development of Eureka v10, a web application built using AngularJS, HTML5, CSS3, and Sass, along with its REST API developed in C#. His technical expertise supports his roles in both development and account management.