Gray Lincoln
About Gray Lincoln
Gray Lincoln serves as the Enterprise Sales Director at CallMiner, where he specializes in AI and machine learning to enhance customer interaction analysis. With a background in sales across various companies, he focuses on transforming insights into actionable strategies for business improvement.
Work at CallMiner
Gray Lincoln has been serving as the Enterprise Sales Director at CallMiner since 2023. In this role, he focuses on leveraging AI and machine learning to analyze omnichannel customer interactions. His work aims to unlock valuable insights from customer conversations, enhancing the overall customer experience and driving business improvement.
Previous Experience in Sales
Before joining CallMiner, Gray Lincoln held various sales positions across multiple companies. He worked as an Enterprise Sales Director at Evergage, A Salesforce Company, from 2019 to 2020. He also served as an Account Executive at Salesforce from 2020 to 2023, focusing on Emerging Technologies and Marketing Cloud. His earlier roles include positions at Zenefits, Fuze, Inc., eKomi Ltd., and HubSpot, where he gained extensive experience in sales and business development.
Education and Expertise
Gray Lincoln studied Economics at Trinity College-Hartford, where he earned a Bachelor of Arts degree. He also attended The Taft School. His expertise lies in conversation analytics, particularly in connecting insights to action, which drives transformational change within organizations. He specializes in using AI and machine learning to enhance contact center insights.
Background in Business Development
Gray Lincoln has a diverse background in business development, having worked as the Director of Business Development at Web Canopy Studio from 2018 to 2019. His roles have consistently involved enhancing customer engagement and driving sales performance through strategic insights and analytics.