Gregory Kruse
About Gregory Kruse
Gregory Kruse is a Business Analyst II currently employed at CallMiner since 2022, with a background in customer service and analytics from various roles at companies such as Stericycle and Baxter International Inc.
Work at CallMiner
Gregory Kruse has been employed at CallMiner as a Business Analyst II since 2022. In this role, he focuses on analyzing customer interactions and providing insights to enhance customer experience. His work contributes to the company's mission of leveraging analytics to improve communication strategies.
Previous Experience at Stericycle
Before joining CallMiner, Gregory Kruse worked at Stericycle in various capacities. He served as a Customer Experience Supervisor from 2017 to 2018 in Northbrook, Illinois, where he managed customer service operations. He later transitioned to the role of Speech Analytics Analyst from 2018 to 2021 in Bannockburn, Illinois, focusing on analyzing speech data to improve customer interactions.
Career at Baxter International Inc.
Gregory Kruse's career at Baxter International Inc. spanned several roles from 2012 to 2017. He began as a Customer Service Specialist in Deerfield, Illinois, for one year before advancing to Supervisor of Customer Service, where he oversaw customer service teams for four years. Additionally, he served as a Group Leader in Customer Service for seven months in 2013, further developing his leadership skills.
Experience at Equifax
Gregory Kruse worked at Equifax as a Data Speech Analyst from 2021 to 2022 in a remote capacity. In this position, he utilized data analysis techniques to assess speech patterns and improve data-driven decision-making processes related to customer interactions.
Education and Expertise
While specific educational details are not provided, Gregory Kruse's extensive experience in customer service, speech analytics, and data analysis reflects a strong foundation in business analysis and customer experience management. His roles across various organizations demonstrate expertise in analyzing customer interactions and improving service delivery.