Jacob Mollett
About Jacob Mollett
Jacob Mollett serves as the Senior Director of Customer Success at CallMiner, a position he has held since 2022. He has extensive experience in technical solutions and project management, having previously worked in various roles at LivePerson and SDL plc.
Work at CallMiner
Jacob Mollett has served as the Senior Director of Customer Success at CallMiner since 2022. In this role, he is responsible for overseeing customer success initiatives and ensuring high-quality consultancy and service delivery. His position reflects a commitment to enhancing customer experiences and driving value for clients within the organization.
Previous Experience at LivePerson
Prior to his current role, Jacob Mollett held multiple positions at LivePerson, a leading SaaS conversational AI platform. He worked as the EMEA Technical Solutions Manager from 2012 to 2014, where he led the European professional services team. He later served as Professional Services Director from 2018 to 2021 and as Customer Success Director from 2017 to 2018. His roles involved managing customer relationships and delivering services to FTSE 100 companies.
Education and Expertise
Jacob Mollett studied Computer Science at Swansea University, where he earned a BSc from 1999 to 2002. He also attended Reading School from 1991 to 1998. His educational background provides a strong foundation for his technical and project management expertise, which he has applied throughout his career in various roles.
Career Background
Jacob Mollett's career includes significant roles in various organizations. Before joining LivePerson, he worked as a Managing Senior Consultant at SDL plc from 2008 to 2012 and as an Analyst Programmer at Aon Consulting from 2005 to 2007. His diverse experience across different sectors has contributed to his comprehensive understanding of customer success and technical solutions.