James Rodgers
About James Rodgers
James Rodgers is a Systems Engineer II with a diverse background in both Political Science and Computer Science. He has accumulated extensive experience in various technical roles, including positions at Florida Gulf Coast University, Mercyhealth Hospital, and CallMiner.
Current Role at CallMiner
James Rodgers currently serves as a Systems Engineer II at CallMiner, a position he has held since 2021. In this role, he utilizes his expertise in Windows Server and Networking to support the company's technical infrastructure. His responsibilities include maintaining system performance and ensuring effective communication within technical teams.
Previous Experience at CallMiner
Before his current position, James worked at CallMiner as a Software Support Engineer from 2018 to 2021. During this time, he provided technical support and troubleshooting for software products, contributing to the overall customer satisfaction and operational efficiency of the organization.
Education and Expertise
James studied at Northern Illinois University, where he earned a Bachelor of Science in Political Science from 2007 to 2010. His unique combination of Political Science and Computer Science education allows him to approach technical challenges with a diverse perspective, enhancing his contributions in the tech industry.
Professional Background
James has a varied professional background, having worked in multiple roles across different organizations. He served as an IT Field Analyst and IT Field Technician II at Florida Gulf Coast University, and held several positions at Mercyhealth Hospital, including Call Center Technician, SCCM Application Administrator, and PC/Networking Technician. His extensive experience in IT and technical support has equipped him with strong documentation skills and hands-on technical abilities.
Long-Term Experience at Geek Squad
James spent 12 years at Geek Squad, where he advanced to the position of Senior CIA (Lead Technician). This long-term experience provided him with a solid foundation in computer repair and technical support, which complements his current engineering role.