Jennifer Buffaloe
About Jennifer Buffaloe
Jennifer Buffaloe serves as the Senior Director of Customer Success at CallMiner, where she has worked since 2015. With over 30 years of experience in customer service and account management, she specializes in driving business results and fostering strong relationships.
Work at CallMiner
Jennifer Buffaloe has been with CallMiner since 2015, initially serving as Customer Success Director and later advancing to Senior Director, Customer Success in 2019. In her role, she focuses on driving customer satisfaction and retention through effective account management. Buffaloe leverages her extensive experience to advise clients on executing analytical objectives using interaction analytics. Her tenure at CallMiner highlights her commitment to enhancing customer success and fostering strong relationships.
Education and Expertise
Jennifer Buffaloe attended Tacoma Baptist School from 1983 to 1987, where she studied General Studies. Her educational background laid the foundation for her extensive career in customer service and management. Buffaloe possesses over 30 years of experience in the field, demonstrating skills in problem-solving, issue analysis, process improvement, and team development. Her expertise includes driving positive business results through enterprise-level account management.
Background
Jennifer Buffaloe began her career at Sears, Roebuck and Co., where she worked in various roles from 1987 to 2000. Following her time at Sears, she joined Nautilus, where she held multiple positions including Customer Service Representative, Consumer Relations & Order Management Supervisor, and Sr. Manager, Consumer Support. Buffaloe's diverse experience in customer service roles has contributed to her comprehensive understanding of customer needs and operational efficiency.
Achievements
Throughout her career, Jennifer Buffaloe has developed a strong track record in customer service and account management. Her ability to drive positive business results is evident in her roles at both Nautilus and CallMiner. Buffaloe's focus on building strong relationships at all levels has been a key factor in her success in enhancing customer satisfaction and loyalty.