Jill Donahue
About Jill Donahue
Jill Donahue serves as the Senior Director of Professional Services at CallMiner, bringing extensive experience from various roles in financial and operational management across multiple companies. Her career includes significant positions at Lumen Technologies, Concentrix, and The Murrayhill Company, alongside her educational background from the University of Colorado at Boulder.
Work at CallMiner
Jill Donahue serves as the Senior Director of Professional Services at CallMiner, a role she has held since 2022. In this position, she oversees the professional services team, ensuring the delivery of high-quality solutions to clients. Prior to this role, she was the Senior Director of Customer Success - BPO at CallMiner from 2021 to 2022, where she focused on enhancing customer satisfaction and success within the business process outsourcing sector.
Previous Experience at Lumen Technologies
Jill Donahue has extensive experience at Lumen Technologies, where she worked in various roles from 2011 to 2017. She started as the Manager of Internal Audit from 2011 to 2013 and then transitioned to the Senior Internal Auditor position for a year. In 2013, she became the Senior Manager of Sales Reporting, Financial Intelligence, serving in this capacity until 2017. Her roles involved financial oversight and reporting, contributing to the company's operational efficiency.
Education and Expertise
Jill Donahue earned a Bachelor of Science in Business Administration (BSBA) from the University of Colorado at Boulder, specifically from the Leeds School of Business, where she studied from 1996 to 2000. Her educational background provides a solid foundation for her career in professional services and financial management.
Career at Concentrix
At Concentrix, Jill Donahue held multiple positions from 2017 to 2021. She served as the Senior Manager of CX Journey Consulting for four years, focusing on customer experience strategies. In 2021, she briefly held the role of Associate Director of CX Analytic Consulting. Her work at Concentrix emphasized enhancing customer journeys and analytics.
Early Career Experience
Jill Donahue began her career in operations and auditing roles. She worked at The Murrayhill Company as an Operations Team Lead and Operations Analyst in the early 2000s. Additionally, she gained auditing experience at Cable Audit Associates, where she served as Staff Auditor and later as Audit Supervisor. These early roles contributed to her expertise in operations and financial oversight.