Jonathan Kozla
About Jonathan Kozla
Jonathan Kozla is a QA Engineer II at CallMiner, bringing a diverse professional background that includes roles in customer support, implementation, and law enforcement. He transitioned from a 16-year career in the Florida Department of Corrections to the tech industry, demonstrating adaptability and a commitment to advancing his skills in QA testing and automation.
Current Role at CallMiner
Jonathan Kozla serves as a QA Engineer II at CallMiner, a role he has held since 2022. In this position, he is responsible for ensuring the quality and reliability of software products. His work involves developing testing strategies and executing test plans to identify issues before product release. This position marks a significant step in his career transition from law enforcement to the technology sector.
Previous Experience at eMaint and Fluke Corporation
Before joining CallMiner, Jonathan Kozla worked at eMaint as an Implementation Specialist at Fluke Corporation from 2021 to 2022. His role involved facilitating the implementation of software solutions for clients. Prior to this, he spent two years as a Customer Support Specialist at Fluke Corporation, where he provided technical support and assistance to customers, enhancing his skills in customer relations and technical problem-solving.
Background in Law Enforcement
Jonathan Kozla has a substantial background in law enforcement, having worked as a Correctional Officer for the Florida Department of Corrections from 2003 to 2019. Over his 16-year tenure, he developed strong skills in communication, conflict resolution, and crisis management. This experience has contributed to his adaptability and ability to handle challenging situations in his subsequent roles in the tech industry.
Education and Expertise
Jonathan Kozla earned a Bachelor of Arts in Computer Science from Florida State University, completing his studies from 2014 to 2018. His academic background has provided him with a solid foundation in programming and software development principles, which he applies in his current role in quality assurance. He has expressed a strong interest in advancing his skills in QA testing and automation, demonstrating a commitment to continuous professional development.
Career Transition and Skill Development
Jonathan Kozla's career transition from law enforcement to the technology sector illustrates his adaptability and willingness to embrace new challenges. He has built a diverse professional background that includes roles in customer support, implementation, and quality assurance. His proactive approach to career development is evident in his pursuit of advanced skills in QA testing and automation, positioning him for further growth in the tech industry.