Jonathan Ranger
About Jonathan Ranger
Jonathan Ranger serves as the Chief Customer Officer at CallMiner, where he has worked since 2022. With a robust background in customer success and SaaS, he has held various leadership roles at prominent companies, including Salesforce and Medallia Digital.
Work at CallMiner
Jonathan Ranger has served as the Chief Customer Officer at CallMiner since 2022. In this role, he focuses on enhancing customer success and aligning business strategies with customer needs. His tenure at CallMiner is marked by a commitment to leveraging AI and real-time capabilities to deliver impactful results for clients.
Previous Experience in Customer Success
Before joining CallMiner, Jonathan Ranger worked at Salesforce as the RVP of the Customer Success Group from 2020 to 2022. He also held the position of Chief Customer Officer at Evergage, a Salesforce Company, from 2016 to 2020. His extensive experience includes roles at Medallia Digital, where he served as Global Leader in Enterprise Sales & Service and Chief Customer Officer, contributing to customer engagement and satisfaction.
Background in SaaS and Professional Services
Jonathan Ranger has a solid background in managing professional services revenue and team management within the SaaS industry. His previous roles include VP of Customer Success & Professional Services at LivePerson, Inc., and Director at Compuware. His experience spans various leadership positions, focusing on customer success and service delivery.
Education and Expertise
Jonathan Ranger studied at the University of Massachusetts Amherst, where he earned a Bachelor of Arts degree. He specializes in driving brand ROI through visitor engagement platforms and data mining capabilities. His expertise extends to behavior and performance analysis, aimed at improving digital revenue and visitor satisfaction.
Advisory Role at Zowie Inc.
In addition to his role at CallMiner, Jonathan Ranger has been an Advisory Board Member at Zowie Inc. since 2021. This position allows him to contribute his insights and experience in customer success and engagement strategies, further enhancing his impact in the industry.