Juan Quijada
About Juan Quijada
Juan Quijada is a Senior Manager of Application Support at CallMiner, where he has worked since 2021. He has extensive experience in application support and technology roles, previously holding positions at Chico's FAS Inc. and the Office of the State Attorney in Florida.
Work at CallMiner
Juan Quijada currently serves as the Senior Manager of Application Support at CallMiner, a position he has held since 2021. In this role, he oversees the application support team and ensures the effective implementation of CallMiner's software. Prior to this role, he worked as the Application Support Manager from 2017 to 2021, where he managed support operations in Fort Myers, Florida. He also held the position of Application Support Team Lead for a brief period in 2016. During his tenure at CallMiner, he created new processes and procedures for both SaaS and premise implementations and built a specialized support team for the Realtime software platform.
Previous Experience at Chico's FAS Inc.
Juan Quijada worked at Chico's FAS Inc. in various roles from 2010 to 2015. He began as a Computer Operator II at the Office of the State Attorney, 20th Judicial Circuit Florida, for five months in 2010. He then transitioned to Chico's FAS Inc. as an Intern in SAP Basis Administration in 2013. Following this, he served as Technology Technician II from 2010 to 2012 and later as Associate Analyst in Operations from 2012 to 2015. During his time at Chico's, he analyzed customer integration capabilities utilizing advanced telephony and network protocols.
Education and Expertise
Juan Quijada studied at Dunbar High School, where he earned his high school diploma from 2006 to 2009. He furthered his education at Florida Gulf Coast University, obtaining a Bachelor of Science degree in Computer Information Systems with a focus on Management Information Systems from 2010 to 2014. His academic background provides him with a strong foundation in technology and management, which he applies in his current role in application support.
Technical Skills and Tools
Juan Quijada possesses a range of technical skills relevant to his roles in application support and technology. He has experience analyzing customer integration capabilities with advanced telephony and network protocols, including SIP, SIP-REC, H.323, TSAPI, and JTAPI. Additionally, he has utilized Wireshark to dissect network traffic, ensuring data integrity across network points. His expertise in these areas contributes to his effectiveness in managing application support operations.