Karen Alasin
About Karen Alasin
Karen Alasin is a Senior Business Analyst at CallMiner, where she has worked since 2016. With a background in business administration and extensive experience in customer experience and analytics, she has contributed to the development of speech analytics technology and has been recognized for her work in enhancing customer service delivery.
Work at CallMiner
Karen Alasin has been with CallMiner since 2016, holding multiple roles over her tenure. She currently serves as a Senior Business Analyst, a position she has held since 2019. Additionally, she has worked as a Business Intelligence Analyst and as an Eureka! Analytics Evangelist for the past eight years. In her roles, she has collaborated with colleagues to design proprietary speech analytics technology aimed at enhancing customer service delivery. Alasin has also spearheaded webinar training sessions to improve client service skills among team members.
Education and Expertise
Karen Alasin studied at the University of Phoenix, where she earned a Bachelor of Science in Business Administration from 2002 to 2004. Her educational background has equipped her with the skills necessary for her roles in business analysis and customer experience. Alasin's expertise includes business intelligence, customer service enhancement, and analytics, which she applies in her current position at CallMiner.
Background
Before joining CallMiner, Karen Alasin worked at CenturyLink as a Senior Analyst in Customer Experience and Quality from 2004 to 2016. In this role, she focused on improving customer interactions and quality assurance. Earlier in her career, she was a Mortgage Loan Originator at Regions Bank from 2001 to 2004. Her diverse background in customer service and analysis has contributed to her effectiveness in her current roles.
Achievements
Karen Alasin was nominated in 2014 for 'Outstanding Service Provider' for her contributions to an IT Department in designing a new billing system. She has been recognized by the Senior Vice President of Consumer and Small Business Sales and Care for her recommendations that improved call center operations, including reducing transfers and increasing service levels. Additionally, she was honored at a shareholder meeting for her work in creating standards for effective customer communication using social media tools.